Privacy Policy

Last Updated: August 2026

Our Commitment to Your Privacy

At Richmond Oral and Facial Surgery, we prioritize the confidentiality and security of your personal and medical information. This Privacy Policy outlines how we collect, use, protect, and manage your data when you interact with our clinics, our digital platform, and our automated intake systems.

Information We Collect

To provide you with highly specialized oral and facial surgical care, we collect the following types of information:

Personal Identification Data: Name, contact details, date of birth, and emergency contacts.
Medical History & Intake Data: Comprehensive health information securely submitted via our online Patient Intake Form prior to your appointment.
Referral Information: Diagnostic data and case notes provided through our integrated Doctor Referral Form.
Digital Interaction Data: Basic, anonymized analytics regarding how users navigate our website to help us improve the patient experience.

How We Use Your Information

The information we collect is strictly utilized for the following operational and medical purposes:

To deliver safe, accurate, and customized surgical care and sedation options.
To streamline your clinic visit by processing your medical history in advance.
To coordinate effectively with your referring dental professional.
To manage clinic administration, scheduling communications, and billing processes.

Data Protection & Security Architecture

We employ advanced security measures to protect your sensitive data against unauthorized access, alteration, or disclosure. All information submitted through our digital intake and referral portals is transmitted via secure, encrypted channels. We strictly adhere to provincial and federal health information privacy standards.

Sharing & Disclosure

Richmond Oral and Facial Surgery does not sell, rent, or trade your personal data. We only share your information with:

Your referring dentist or other healthcare providers directly involved in your care.
Authorized internal staff managing clinic administration.
Required legal or regulatory authorities, strictly when mandated by law.

Your Rights & Contact Information

You maintain the right to access, review, or request corrections to your personal and medical files. If you have any questions or concerns regarding our privacy practices or the security of your digital records, please contact our administrative team:

Phone: +1 604 248 180
Address: #210 - 8171 Cook Road, Richmond, BC V6Y 3T8